Price varies for:
Males who are cryptorchid (both testicles are not descended)
Females in heat
Pregnant females
Please let us know at scheduling if any of these apply to your pet(s).
Separate Fees:
- CANCELATION FEE: Please be aware there will be a $25 cancelation fee, per animal, for any surgery appointment not canceled MORE than 48 hours or less prior to surgery day. This fee only applies to ferals if an appointment is canceled with no attempt to trap the night before the scheduled surgery. To cancel an appointment, clients must call 804-359-6369 and leave a voicemail letting us know.
- RESCHEDULING FEE: We can reschedule once for free, but if rescheduling is needed again, there will be a $25 rescheduling fee, per animal, owed first. This fee does not apply to ferals. To reschedule a feral, a new surgery request must first be submitted.
- LATE FEE: There will be a $25 late fee for any dog not picked up by 3:30 pm or any cat not picked up by 5:30 pm.
- REFUND POLICY: Refunds can be issued upon request within 90 days of original payment. No refund will be issued for services not canceled more than 48 hours in advance. To issue a refund for payment taken over the phone, we will need the physical card used to make the payment, in order to issue the refund directly back onto said card.
- Exceptions: Surgery pre-payment refunds CANNOT be issued for animals NOT SPAYED/NEUTERED who have already been in and received other services with PAL, or for whom products have already been purchased from PAL. To receive a refund for a surgery pre-payment, you must first provide proof that a spay/neuter surgery has been done elsewhere. All surgery pre-payments must be used towards the specific animal(s) they were originally designated for.
All pre-payments and credits are good for up to 12 months from the date they were originally paid.
Price increase effective September 1, 2024.